General Terms and Conditions of EIJK
1. General
Welcome to our website www.eijk.store (hereinafter called “EIJK” or “online flagship store”).
These general terms and conditions govern all use of EIJK and, in particular, the product offers and sales on this website. When you visit this website or buy a product on it, you agree to be bound by these terms and conditions. EIJK may periodically update these terms and conditions, so we recommend that you read them carefully each time you visit. EIJK does not accept any other terms unless we have agreed otherwise in writing.
If you need assistance, please refer to the Customer Care area, where you will find information on orders, payments, delivery, refunds, and returns.
2. Privacy
Our privacy policy outlines how EIJK uses your data. By accepting these terms and conditions, you agree to our privacy policy. You may also find a summary of how EIJK processes your data here.
3. Returns
You have the right to return products within 14 days without providing a reason. This period begins the day after you receive the items. Return requests after this period will not be accepted.
To return an item:
- Contact Customer Service at CustomerService@Eijk.store within 14 days.
- Follow the provided instructions, including marking the package with your Return Authorization number.
- Send items to St. Agathastraat 54-u07, 3037SH, Rotterdam, The Netherlands.
Conditions for returns:
- Items must be unworn, with original tags and packaging in good condition.
- For shoes, please try them on a soft surface (e.g., carpet).
For returns that meet these conditions, we will refund the purchase price (excluding delivery costs) within 10 days of receiving the returned items.
4. Product Information
We strive for accuracy in our product descriptions and images. However, color and quality may vary depending on your device display. Prices are in Euros, inclusive of VAT, and exclude delivery costs. Price changes may occur, so please confirm the price during checkout.
5. Orders
EIJK only sells to consumers. A binding sale is concluded when you place an order on this website and complete checkout. If a product is unavailable, we will contact you with alternative options, including refund or exchange at no additional cost.
6. Payments
After submitting your order, you will be directed to our secure payment page. We accept payments via:
- Credit and debit cards: Visa, MasterCard, Maestro.
- Other methods: PayPal, iDeal, Bancontact/MisterCash.
- Installment options: Through In3, Klarna, and Riverty, you may split payments over 3 installments where applicable. Please review specific terms and eligibility criteria for In3, Klarna and Riverty here.
Refunds will be made to the original payment method. EIJK is not responsible for currency fluctuations between the initial payment and the refund currency.
7. Delivery and Shipment
- Orders are processed within one business day upon receiving payment.
- Estimated delivery time is 2-3 business days, excluding weekends and public holidays.
- Partial deliveries may occur if not all items are available at once.
- Shipments occur from Monday to Friday (excluding Dutch holidays).
8. Vouchers
Gift vouchers:
- Valid for 12 months from the purchase date.
- Redeemable against all shoes, except sale items.
- Cannot be exchanged for cash.
If the voucher amount exceeds the order, you may use the remaining balance on a future purchase until expiration. For returns, a new voucher will be issued for any refunded amount.
9. Intellectual Property
All content on EIJK.store is copyright-protected. Reproduction or distribution without written consent is prohibited.
10. Copy of the Contract
EIJK retains an electronic copy of your order per legal requirements. You can print the order confirmation displayed after submitting your order, which is also sent to you by email.
11. Applicable Law and Jurisdiction
These terms and conditions and any related disputes are governed by Dutch law. If any provision is found invalid, the remaining terms will remain effective.
Copyright © 2024 by EIJK